TLDR
Enumerate does not publish pricing. Every customer gets a custom quote through a sales process. The platform, formerly TOPS Software until its May 2023 rebrand, is backed by Great Hill Partners (acquired July 2021). It has the deepest native accounting engine in the HOA market with true accrual accounting and multi-fund support. The tradeoff: a 3.8/5 Capterra rating, consistently cited outdated interface, and no way to estimate cost without a sales call.
Enumerate
Quote-basedper month
BoardStack
$20–$99/moper month, no setup fee
Enumerate Pricing Tiers
| Tier | Price | Includes |
|---|---|---|
| Single Community | Quote-based | True accrual accounting with multi-fund support, Reserve fund tracking with roll-forward reporting, Violation management, Resident portal, Board portal |
| Management Company | Quote-based (volume discounts) | Everything in Single Community, Multi-entity management, Portfolio-level reporting, Nabr Network resident engagement |
| Enterprise | Custom enterprise pricing | Everything in Management Company, Custom integrations, Dedicated support, Advanced workflow automation |
Hidden Costs You Won't See on the Pricing Page
- ⚠ Implementation and data migration fees (not included in quoted price)
- ⚠ Training costs for the steep learning curve cited in reviews
- ⚠ No published pricing means no way to budget without a sales call
- ⚠ Potential add-on fees for modules beyond the base platform
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See plans & pricingThe quote-based model
Enumerate does not have a pricing page. The company’s website directs all pricing inquiries to the sales team. This is common for enterprise HOA platforms targeting professional management companies, but it creates friction for volunteer boards evaluating software independently.
A volunteer treasurer trying to compare four or five platforms side by side cannot include Enumerate in a cost comparison without scheduling a sales call, sitting through a demo, and waiting for a custom quote. By that point, platforms with transparent pricing have already been evaluated and shortlisted.
What influences the quote
Based on enterprise HOA software pricing patterns and Enumerate’s market positioning, the following factors likely influence the custom quote:
- Portfolio size: Number of communities managed is the primary pricing driver
- Unit count: Total units under management across all communities
- Feature tier: Accounting, communication (Nabr Network), portals, and reporting depth
- Contract length: Annual vs. multi-year commitments
- Implementation scope: Setup, configuration, training, and data migration
The implementation investment
Enumerate’s platform complexity means implementation is not trivial. The accounting engine supports true accrual accounting with multi-fund support, which requires proper chart of accounts configuration, fund mapping, and historical data import. Reviews consistently mention a steep learning curve, suggesting that training costs and time investment are significant.
For a professional management company with a bookkeeper or accountant on staff, this is a one-time cost spread across a portfolio. For a volunteer board where the treasurer changes every two years, the implementation investment must be repeated each time a new person takes over.
The hidden cost: user experience
Enumerate’s 3.8/5 Capterra rating is the lowest among major HOA platforms. The most consistent complaints are about the user interface and support quality. An outdated interface does not just affect satisfaction — it affects productivity. A treasurer spending 30 extra minutes per month navigating a clunky interface loses 6 hours per year. Multiply that by the value of volunteer time, and the user experience becomes a real cost.
The transparent alternative
BoardStack publishes its pricing: $20/mo (up to 50 units), $49/mo (51-200 units), $99/mo (201-500 units). No sales call required. Reserve fund compliance is included at every tier. The accounting is not as deep as Enumerate’s accrual system, but it covers fund separation, reserve tracking, and state-specific compliance in an interface designed for volunteers.
| Enumerate | BoardStack | |
|---|---|---|
| Monthly cost | Quote-based | $20–$99/mo |
| Setup fee | Varies | $0 |
| Contract | Varies | Month-to-month |
| Factor | Details | Impact on Price |
|---|---|---|
| Portfolio size | Number of communities managed | Primary pricing driver |
| Unit count | Total units under management | Secondary scaling factor |
| Feature set | Accounting depth, communication, portals | Feature-based tiers likely |
| Implementation | Setup, training, data migration | Additional one-time costs |
| Contract length | Annual vs multi-year | Longer commitments may reduce rate |
Source: Enumerate website
Source: Capterra
Q&A
How does Enumerate's quote-based pricing compare to transparent platforms?
Enumerate requires a sales call for any pricing information. PayHOA publishes pricing starting at $49/mo. BoardStack publishes $20–$99/mo flat tiers. Buildium publishes $62-$400/mo tiers. HOA Express publishes free to $79/mo. For volunteer boards presenting software options at a board meeting, quote-based pricing adds a step and delay that transparent pricing avoids.
Q&A
Is Enumerate's accounting depth worth the unknown cost?
Enumerate has the strongest native accounting engine in HOA software: true accrual accounting with multi-fund support and the most robust reserve fund tracking available. If accounting depth is the single most important factor and your board has a treasurer with professional accounting experience, the platform's capabilities may justify the cost. For volunteer boards without accounting expertise, the learning curve may make the accounting depth inaccessible regardless of price.
Q&A
What should a board ask during an Enumerate sales call?
Ask for: total first-year cost including implementation, training, and data migration. Ask for ongoing annual cost and what triggers price increases. Ask about support response time guarantees (reviewers cite slow support). Ask for a trial or demo with your actual data to evaluate the interface before committing.
Frequently asked