TLDR
AppFolio costs $280-$400/month base plus $6-8/unit, requires a 50-unit minimum, and is built for professional property management firms. PayHOA starts at $49/month and is built for self-managed HOA boards. Unless you manage a large portfolio of properties professionally, AppFolio is the wrong tool.
| Feature | AppFolio | PayHOA | BoardStack |
|---|---|---|---|
| Monthly cost | $280-$400/mo + $6-8/unit | $49-$199/mo | $20–$99/mo |
| Reserve fund compliance | No | No | Built-in, state-specific |
| Built for | Professional management | Professional management | Volunteer boards |
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See plans & pricingCost comparison
For a 100-unit self-managed HOA, the cost difference is significant.
AppFolio: $280-$400/month base, plus $6-8/unit in platform fees. That works out to $880-$1,200/month for 100 units. AppFolio also enforces a 50-unit minimum, so smaller communities cannot use it at all.
PayHOA: $49-$199/month flat, depending on the feature tier you need. No unit-based pricing. A 100-unit HOA on PayHOA’s most expensive tier still pays less than AppFolio’s base price alone.
The cost gap is not a close call. AppFolio’s pricing structure assumes a professional management company that spreads the cost across dozens of client properties. A single self-managed HOA absorbs the full cost from community dues.
Feature relevance
AppFolio has a deep feature set: maintenance tracking, tenant portals, owner distributions, leasing workflows, portfolio analytics. These features exist because property management companies need them. A self-managed HOA board needs none of them.
What you need is: homeowner dues collection, violation management, financial reporting, document storage, and board meeting support. PayHOA covers all five. AppFolio covers them as well, buried inside a platform designed for a different job.
Support quality
AppFolio has a reputation for slow and inconsistent support. For a professional management company with in-house staff, that is manageable. For a volunteer board member trying to pull a report at 9pm before a board meeting, it is not.
PayHOA’s support is oriented toward HOA boards with simpler questions, not complex portfolio management issues.
What neither tool addresses
Both AppFolio and PayHOA lack reserve fund compliance tracking. Neither connects your reserve balance to your reserve study’s funding targets. BoardStack is built around that gap: it gives your board visibility into reserve adequacy and generates the compliance reports that state law increasingly requires.
| Feature | AppFolio | PayHOA | BoardStack |
|---|---|---|---|
| HOA-specific design | No (property management) | Yes | Yes (built for volunteer boards) |
| Reserve fund accounting | No | No | Yes (fund accounting by default) |
| Operating/reserve fund separation | No | No | Yes (enforced separation) |
| Pricing model | Per unit ($6-8/unit/mo + $280 base) | Flat tiers ($49-$199/mo) | Flat tiers ($20-$99/mo) |
| Unit minimum | 50 units required | None | None |
| Online dues collection | Yes | Yes | Yes |
| Resident portal | Yes | Yes | Yes (owner portal) |
| Self-managed board support | No | Yes | Yes |
PROS & CONS
AppFolio
Pros
- Comprehensive feature set for professional property managers
- Advanced accounting and multi-entity reporting
- Strong maintenance tracking and work order management
Cons
- 50-unit minimum excludes smaller communities
- Costs $880-$1,200/month for a 100-unit HOA
- Built for property managers, not volunteer boards
PROS & CONS
PayHOA
Pros
- Purpose-built for HOA boards with HOA-specific terminology
- Flat pricing with no unit-based fees
- Accessible interface for volunteer board members
Cons
- No reserve fund compliance tracking
- Less accounting depth than AppFolio
- Limited reporting for complex financial needs
Q&A
Which is better for self-managed HOA boards, AppFolio or PayHOA?
PayHOA is clearly better for self-managed HOA boards. AppFolio requires a 50-unit minimum, costs $880-$1,200/month for a 100-unit community, and is built for professional property management companies. PayHOA starts at $49/month, uses flat pricing, and is purpose-built for volunteer boards managing their own community.
Q&A
Do AppFolio or PayHOA separate operating and reserve funds?
Neither AppFolio nor PayHOA separates operating and reserve funds as distinct accounting pools by design. AppFolio has more advanced accounting but still requires manual workarounds to approximate fund accounting. PayHOA's accounting module has the same limitation.
Q&A
Why is AppFolio so much more expensive than PayHOA?
AppFolio is priced for professional property management companies that manage dozens of properties and spread the cost across their client portfolio. A self-managed HOA pays that full cost from community dues. PayHOA is priced for single communities managed by volunteer boards.
Verdict
PayHOA is the clear choice for self-managed HOA boards. AppFolio's pricing, minimum requirements, and professional management focus make it inaccessible and impractical for volunteer boards. For reserve fund compliance alongside core management, BoardStack ($20–$99/mo) adds what PayHOA lacks.
Frequently asked
Common questions before you try it
Does AppFolio work for self-managed HOAs?
What does PayHOA include that AppFolio does not?
Is AppFolio's accounting better than PayHOA?
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